video streaming

[Frankenstein / The Creature] video streaming
Thank you for your patience. Details for video streaming have been finalized. Please check the following information and purchase from the ZAIKO website.

If you request for video streaming with your support ticket, please purchase the ticket for the 25th on PassMarket ticket application below and write 【Request for video streaming】 in the note. We will send you the streaming URL shortly.

The video stream of [Frankenstein / The Creature] is not live. It will be recorded and edited without an audience and streamed at the same time as the final performance.

【Streaming Schedule】:October 25, 2020. 2:30-4:30 pm with a 30 minutes bonus video* from 4:30 pm.
【Archive Stream】: You can watch the video as many times as you like after the first streaming on 2:30pm, October 25 until 5pm on October 28.
【Viewing Fee】: 2,500 JPY ( Additional 319 JPY will be added to the purchase fee.)
(*Tickets can be purchased until 5pm on the 28th, but please note that the archive stream will end at 5pm on the 28th.)
【Bonus Video】: After the performance, there will be special video of talks by director and actors with a theater journalist Kyoko Tokunaga.
【English Subtitles】: English subtitles are provided for the foreign audiences.

【Regarding the first streaming on the 25th 2:30pm】
◎Please reload the stream page at 2:25pm on the 25th from the email sent to you after your purchase.
◎If you enter the stream during the middle of its broadcast, you can only watch it from that point – you cannot rewind during distribution. However, you can play it in entirety during the video archive period.

To purchase tickets, please visit the following website.
《Video Stream Performance Only》

《Video Stream Performance with Support Ticket Purchase》
① Click the light blue banner below. You will be redirected to the PassMarket site.
② Click【Tickets】
③【Select the number of tickets】 in the Support Ticket field.
④ Fill out the required information and write 【Request for video streaming】in the note field at the bottom.
(If you only wish to receive the DVD and do not require to watch the performance at theater or video stream, please write 【DVD only】.)
⑤ Click【Continue】.
⑥ Please enter 【How to Pay】.
⑦ Check the details of your application, and click 【Place Your Order】.
⑧ After your application is confirmed, the theatre company will send you the streaming URL by email.

【Important Notes】
・This performance will be performed on the Internet.
・Email will be sent when you purchase a ticket. Please check the e-mail with the browsing instructions.
・Internet communication costs for browsing will be borne by the customer.
・We recommend using stable Internet environment (Wi-Fi) to view the stream.
・We will do our best to ensure clear, uninterrupted quality in the stream, but please understand that due to the characteristics of distribution, there is a possibility that unexpected suspension or disturbance may occur.
・Stream time may vary slightly.
・The stream URL can be viewed only with the purchased ZAIKO ticket – it cannot be accessible by anyone but the ticket purchaser.
・CVS Payment will end 5 days before the event sales end date.
・To purchase ticket and view video streaming, registration on the electronic ticket sales platform ZAIKO is required.
・The streaming URL can only be viewed by the purchased ZAIKO account.
・Even the URL were shared or post on SNS, only the purchased ZAIKO account can view the stream.
・Before purchasing a ticket, please confirm the precautions and check if you have the recommended environment to watch live streaming videos.
・Cancellation, changes or refunds after purchase are not possible for any reason other than postponement or cancellation of the performance.
・Please note that due to the characteristics of distribution, delays may occur in the broadcast. Archives can be viewed without delay.
・This performance is a pay-per view video streaming. It is prohibited to re-distribute the content by recording it. Any unauthorized reproduction or sharing on video sites may result in legal responsibilities.

【Recommended device environment for video streaming】
[Smartphones, tablets]
iOS 11.0 and later systems (latest version of Safari)
Android OS 5.0 and later systems (latest version of Google Chrome)
Windows 10 or higher/MacOS 10.9 or higher / Please make sure to use one of the browsers (the latest version of Google Chrome, Safari, MS Edge, Firefox) for viewing.
Watch streaming from overseas countries.
Basically, live streaming is available from overseas. (Excluding Mainland China, Indonesia etc…)
However, please note that there will be no refund in any case, such as not being able to watch.

【About the network communication environment】
・Before purchasing a ticket, please check if you are able to watch video streaming with the recommended environment.
・Also, make sure there are no issues or damage to the device(smartphone, tablet, or computer) and software that you are using.
・We cannot support other environments other than the recommended one.
・Live streaming video requires a high-speed, stable network environment.
・If you will not use Wi-Fi, Please make sure in advance that you have enough data to stream and that you will be within a service area for your provider.
・If you use shared Wi-Fi, please turn off any devices that you are not using and remove obstacles between you and the router before the stream starts. Please avoid places with crowds and locations surrounded by concrete.
・In order to use this service smoothly, please make sure you have confirmed the above before using the service.
・The event organizers and ZAIKO do not take any responsibility for live streaming failures caused by purchasers.
※Please check the latest information about 【Precautions】, 【Recommended Environment for Video Viewing】 and 【Communication Environment】 on the ZAIKO website☜.

*Before purchasing a ticket, please check the recommended environment to watch live streaming videos.
If you would like to test your streaming;
Please purchase a free ticket from the link below.
You can check the viewing process and instructions in advance.